OUR SERVICES
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We are happy to assist with tasks of all sizes. Below are some of the services we offer, but please feel free to reach out to discuss any additional needs—we're here to help.
Resource Guidance
Offering advice about whom to contact, what questions to ask, and how to navigate the healthcare system to get the information patients seek.
Appointment Support
Providing in-person support during medical appointments to assist patients in getting questions answered, concerns addressed, and healthcare options understood. *In-person Document & Form Support included in service* (LOCATION DEPENDENT)
Insurance & Coverage
Investigating which drugs, providers, or services are covered under a patient’s plan to optimize their healthcare access. Helping to appeal authorization and pre-certification denials.
Document & Form Support
New Patient Forms and Paperwork: Assisting with the completion of new patient forms and other healthcare documents, striving to make the process stress-free and accurate. Medical Records Transfer: Aiding patients in the process of securely transferring medical records between healthcare providers to streamline patient care and continuity. Helping to appeal authorization and pre-certification denials.
Insurance & Coverage
Enrolling in Financial Assistance, Co-pay Assistance & Program Enrollment: Completing paperwork for copay assistance programs and enrolling patients in available financial support options in efforts to reduce their healthcare costs. Reviewing Medical Bills: Going through medical bills with patients to help them understand the charges, identify errors, and advise them to only pay for what they truly owe.
Terminology Clarification
Medical Jargon Assistance: Helping to break down complex terms and instructions into easy-to-understand language, so patients may feel confident in their healthcare decisions. Explaining Coverage Terms: Clarifying insurance terminology so patients and their caretakers can better navigate their insurance plans and coverage options.
New Patient Coordination
Aiding patients in locating new medical providers & scheduling appointments with new doctors.
Prescription Assistance
Locating hard-to-find or backordered medications & investigating appropriate alternatives to prescribed brand of medication.
Compliance Assistance
Regular contact and reminder calls to improve patient compliance with appointments, medications, and regular care.
DISCLAIMER
No Form Of Medical Advice, Diagnosis, Or Treatment Is Available, Promised, Or Provided At Any Time. Healthcare Helper Heather, Llc And Its Owners And Employees Are Not Licensed To Provide Any Form Of Clinical Diagnosis, Care, Treatment, Operation, Or Prescription, Any Health Teaching, Health Counseling, Or Casefinding, Or Any Therapeutic Or Corrective Measure, Device, Or Drug For Any Physical Or Mental Condition Or Any Actual Or Potential Health Problem. Results Of Services Are Not Guaranteed. Prior Results Do Not Guarantee Future Outcomes. Healthcare Helper Heather, Llc Does Not Advise Regarding Any Medical Outcome And Such Outcomes Are Not Promised Or Guaranteed At Any Time.